Shipping policy
KREYN
Shipping Policy
Last updated: 22 August 2026
1. Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2pm are processed the following business day. During sale periods or high-demand product launches, processing may take up to 5 business days — we'll let you know if there's a delay.
2. Delivery Times
United Kingdom:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
International:
- Europe: 5–8 business days
- Rest of World: 7–14 business days
Delivery times are estimates from the date of dispatch, not order date, and exclude customs delays. Shipping costs are shown at checkout.
3. Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number and courier link. Please allow up to 24 hours for tracking information to update after dispatch.
4. Customs, Duties & Taxes
For international orders outside the UK, your order may be subject to import duties and taxes levied once the package reaches your country. Kreyn is not responsible for these charges, and they are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.
5. Delayed or Lost Orders
If your order hasn't arrived within the estimated delivery window, please contact us via the chat box on our website or at kreyn.fashion@gmail.com with your order number and we'll investigate with the courier. If a package is confirmed lost in transit, we'll offer a replacement or full refund.
6. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you spot an error, contact us immediately via the chat box on our website or at kreyn.fashion@gmail.com — we can only amend the address if the order hasn't yet been dispatched.
7. Multiple Shipments
If your order contains items that ship from different locations, you may receive it in more than one parcel. There is no additional shipping charge for split shipments.
8. Contact Us
For any shipping questions, reach out to us via the chat box on our website or at kreyn.fashion@gmail.com, and we'll get back to you within 1–2 business days.